We can’t imagine it, but if you really don’t like the cosy it can be returned within 20 days of receipt for a full refund if it’s in its original condition. Canada Post costs are not refundable. Buyer pays for return shipping and any broker fees or taxes incurred in so doing.
Custom orders are non-returnable and non-refundable once payment is received and order confirmed.
Thanks for your understanding of this policy — FoTC is a one-person, artisanal studio and not a giant, multi-national.
To avoid the need for returns and any dissatisfaction on your end, please don’t hesitate to contact me if you have any questions about buying the correct size for your teapot or coffee press. Use the contact form at the bottom of the About/Contact page. If the Standard and Small sizes won’t work for you, bespoke cosies can be made for a modest premium.
Please have a look at the “Fittings” page.
Flock of Tea Cosy accepts payment by PayPal and by credit cards through PayPal. If you are in North America you do not need to have a PayPal account to pay with credit cards — simply click “Checkout as Guest” when directed to. (NOTE: if you ever have problems with this please let me know via the contact form at the bottom of the About/Contact/Press page.
PayPal is a secure site which processes your payment. Flock of Tea Cosy never has access to your credit card number.